Welcome to FlowerNY.com! These Terms and Conditions outline the rules and regulations for using our website and services. By accessing and using FlowerNY.com, you agree to be bound by the following terms. Please read them carefully. If you do not agree with these terms, please refrain from using our services.

1. General Use of the Website

  • By accessing our site, you confirm that you are at least 18 years of age or have the consent of a legal guardian.
  • FlowerNY.com reserves the right to modify these terms at any time. Any changes will be effective immediately upon posting.
  • Your continued use of the website constitutes your acceptance of any updates or changes to these terms.

2. Orders and Payment

  • All orders are subject to availability. In the rare case that a flower or product is unavailable, we reserve the right to substitute it with a similar item of equal or greater value.
  • Prices are listed in USD and include applicable taxes unless stated otherwise.
  • Payment must be made at the time of placing the order via the payment methods provided on our website.
  • FlowerNY.com reserves the right to cancel any order if payment is not successfully processed or verified.

3. Delivery Policy

  • Same-day delivery is available for orders placed before the cut-off time, which varies by location.
  • We deliver to all five boroughs of NYC, including Manhattan, Brooklyn, Queens, Bronx, and Staten Island.
  • Delivery fees vary depending on the location and delivery speed.
  • While we strive to deliver on time, delays may occur due to weather conditions, traffic, or other unforeseen events. FlowerNY.com is not responsible for delivery delays caused by such circumstances.
  • If the recipient is unavailable at the time of delivery, we will follow the instructions provided (e.g., leave with a neighbor or at the front desk) or attempt redelivery at an additional charge.

4. Cancellation and Refund Policy

  • Cancellations: Orders may be canceled up to 24 hours before the scheduled delivery date for a full refund.
  • Non-Refundable Orders: Cancellations made within 24 hours of the delivery time are not eligible for a refund due to the perishable nature of flowers and preparations already underway.
  • Damaged or Incorrect Orders: If you receive flowers that are damaged or incorrect, please contact us within 24 hours of delivery with photos and details. We will arrange for a replacement or refund as appropriate.
  • Refunds will be processed to the original payment method and may take 5-7 business days to reflect in your account.

5. Substitution Policy

  • Flowers are a natural product, and availability can vary due to seasonal changes or supply issues. If an ordered flower or item is unavailable, we will substitute it with a flower of similar color, value, and quality.
  • We ensure that any substitutions maintain the overall style and aesthetic of the original arrangement.

6. User Conduct and Prohibited Activities

You agree not to use the website in any way that:

  • Violates any local, state, or federal law or regulation.
  • Involves fraudulent activity, impersonation, or submitting false information.
  • Interferes with or disrupts the functioning of the website or any associated services.
  • Involves transmitting viruses or other harmful code.
  • Attempts to gain unauthorized access to FlowerNY.com’s systems, servers, or databases.

7. Intellectual Property

  • All content on this website, including text, images, graphics, logos, and design, is the property of FlowerNY.com or its content providers and is protected by copyright and trademark laws.
  • You may not copy, reproduce, modify, distribute, or publicly display any content from the website without prior written permission from FlowerNY.com.

8. Limitation of Liability

  • FlowerNY.com strives to provide accurate and reliable services, but we do not guarantee the availability, accuracy, or completeness of any information on the website.
  • We are not liable for any indirect, incidental, or consequential damages resulting from the use of our website or services.
  • In no event shall FlowerNY.com’s total liability exceed the amount you paid for the specific order in question.

9. Third-Party Links

Our website may contain links to third-party websites for your convenience. FlowerNY.com is not responsible for the content, policies, or practices of any third-party websites and accessing them is at your own risk.

10. Privacy Policy

Your privacy is important to us. By using our services, you agree to the collection and use of personal information as outlined in our Privacy Policy. We take all reasonable steps to protect your information and never share it with unauthorized third parties.

11. Force Majeure

FlowerNY.com shall not be held responsible for any delays or failure to fulfill an order due to circumstances beyond our control, including but not limited to natural disasters, extreme weather, strikes, transportation issues, or pandemics.

12. Governing Law and Jurisdiction

These Terms and Conditions are governed by and interpreted in accordance with the laws of the State of New York. Any disputes arising out of these terms will be resolved in the courts located in New York, NY.

13. Contact Us

If you have any questions or concerns about these Terms and Conditions, please contact us:
📧 Email: support@flowerny.com
📞 Phone: (1800) 657-FLOWER
🌐 Website: FlowerNY.com

By using FlowerNY.com, you acknowledge that you have read, understood, and agreed to these Terms and Conditions. Thank you for choosing us for your floral needs!