Privacy Policy

At FlowerNY.com, we are committed to protecting your privacy and ensuring that your personal information is handled securely and responsibly. This Privacy Policy explains how we collect, use, store, and protect your information when you use our website and services. By accessing and using FlowerNY.com, you agree to the practices outlined in this policy.

1. Information We Collect

We collect personal information to provide you with the best possible service. The types of information we may collect include:

a. Personal Information

  • Name
  • Email address
  • Phone number
  • Billing and shipping address

b. Payment Information

  • Credit card or payment details (processed securely through our third-party payment gateway).
    Note: We do not store your full credit card information on our servers.

c. Order and Delivery Information

  • Recipient’s name, address, and contact details for delivery purposes.

d. Technical Information

  • IP address, browser type, and device information when you visit our site.
  • Cookies and tracking data to enhance your browsing experience (see Section 5 for more details on cookies).

2. How We Use Your Information

We use the information we collect for the following purposes:

  • Order Processing and Delivery: To process and fulfill your orders and deliver flowers to your chosen recipient.
  • Customer Service: To contact you regarding your order, handle inquiries, and provide support.
  • Personalization: To customize your experience on our website, such as recommending products or remembering your preferences.
  • Marketing and Promotions: To send promotional emails or special offers, but only if you have opted in.
  • Legal and Security Purposes: To detect and prevent fraud or unauthorized activity on our website.

3. How We Share Your Information

We respect your privacy and will never sell your personal information to third parties. However, in certain situations, we may share your information with:

  • Delivery Partners: Your name and address may be shared with third-party couriers to fulfill your order.
  • Payment Processors: We use secure third-party payment gateways to process payments.
  • Service Providers: We may share data with trusted partners who assist with website hosting, analytics, or marketing, ensuring they adhere to strict confidentiality requirements.
  • Legal Obligations: If required by law or in response to a valid legal request, we may share information with law enforcement or government authorities.

4. Data Retention and Security

We take reasonable measures to ensure the security of your personal information.

  • Data Retention: We retain your information only as long as necessary to fulfill the purposes outlined in this policy or to comply with legal obligations.
  • Data Security: We implement appropriate technical and organizational measures to protect your personal information from unauthorized access, disclosure, or misuse. This includes encryption, secure servers, and regular security audits.
    However, no method of transmission over the Internet is 100% secure. While we strive to protect your data, we cannot guarantee absolute security.

5. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to improve your browsing experience. Cookies are small files stored on your device that help us understand how you use our site and enable certain functionalities.

a. Types of Cookies We Use:

  • Essential Cookies: Necessary for the basic operation of the website (e.g., managing your shopping cart).
  • Performance Cookies: Help us analyze site performance and improve functionality.
  • Marketing Cookies: Track user behavior to deliver relevant ads and promotions.

b. Managing Cookies:

You can control or disable cookies through your browser settings. However, disabling cookies may limit some functionalities of our website.

6. Your Rights and Choices

You have the right to:

  • Access Your Data: Request a copy of the personal information we hold about you.
  • Correct Your Data: Update or correct any inaccurate or incomplete information.
  • Request Deletion: Ask us to delete your personal information, subject to any legal obligations.
  • Opt-Out of Marketing Communications: Unsubscribe from promotional emails by clicking the “unsubscribe” link in the email or contacting us directly.
  • Withdraw Consent: If you have given us consent to process your data (e.g., for marketing), you can withdraw that consent at any time.

To exercise these rights, please contact us at support@flowerny.com.

7. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies when visiting third-party websites.

8. Children’s Privacy

FlowerNY.com is not intended for use by children under the age of 13. We do not knowingly collect personal information from children. If we become aware that a child’s personal information has been collected, we will delete it promptly.

9. Changes to Our Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal and regulatory reasons. Any updates will be posted on this page, and the “Last Updated” date will be revised accordingly. We encourage you to review this policy periodically to stay informed about how we protect your information.

10. Contact Us

If you have any questions or concerns about this Privacy Policy or how we handle your data, please contact us:

📧 Email: support@flowerny.com
📞 Phone: (1800) 657-FLOWER
🌐 Website: FlowerNY.com

Last Updated: October 13, 2024

Thank you for trusting FlowerNY.com with your personal information. We are committed to safeguarding your privacy and providing a secure shopping experience!